Live Arrival Guarantee – As one of the few stores in Europe, I offer a live arrival guarantee for all tarantulas.
You can be sure that your tarantula will arrive in excellent condition!
Terms:
Delivery with LIVE ARRIVAL GUARANTEE
1. The store www.wildtarantulas.eu provides a LIVE ARRIVAL GUARANTEE on all parcels sent by courier or post if the customer chooses the "Global Express" or "EMS" delivery method to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- Germany
- Greece
- Hungary
- Italy
- Ireland
- Latvia
- Lithuania
- Netherlands
- Northern Ireland
- Portugal
- Romania
- Slovakia
- Slovenia
- Sweden
- Switzerland
2. The LIVE ARRIVAL GUARANTEE is for all parcels shipped on Mondays only.
3. The warranty lasts up to 5 days from the moment of sending the package.
4. The basis for recognizing the LIVE ARRIVAL GUARANTEE is making a video while opening the package (Unboxing video) on the day of receiving the package from the courier.
a. The video must be original, unedited, uncut.
b. The video must clearly show the tarantula that did not survive transportation.
c. The video must be delivered to us electronically within 24 hours of receiving the package (making the video).
d. The store has 7 days to accept the video material.
e. After accepting the guarantee, the store offers to deliver another spider to the customer at the store's expense using any delivery method or to refund the cost of the Tarantula.
f. If there is no next spider in stock ready to be shipped, the store refunds the customer.
g. The warranty does not cover Tarantulas that were added to the package for free (gift/freebie).